inclusion at public service points

From Kittens and cats : a book of tales / Eulalie Osgood Grover (1911)
From Kittens and cats : a book of tales / Eulalie Osgood Grover (1911)

68th chat, Monday October 17 2016: diversity/inclusion/anti-oppression at public service points

Moderated by @gnomadlibrarian
Storify by @violetbfox

Suggested readings:

Discussion questions:

  • Q1. What does diversity and inclusion mean to you and/or your library? #critlib
  • Q2. What does an anti-oppressive service model look like? #critlib
  • Q3. Beyond hiring diverse desk staff, what other steps can we take to create an empowered and inclusive service point? #critlib
  • Q4. How can we incorporate diversity/inclusion/anti-oppression training into general service point training–especially for student employees? #critlib

For further exploration: