by
Fri, Dec 08 2017 03:38:23

#critlib #dlfaig - User Personas for Digital Collections: 95th chat, Tuesday December 5 2017

The Digital Library Federation‘s Assessment Interest Group‘s User Experience and Cultural Assessment Working Group’s Twitter chat will focus on the ethical implications of designing user personas as they apply to the creation and universal access of digital collection and repository technologies. These effects are often inscribed by white-straight-cisgendered librarians’ and technologists’ perspectives and values, and influence digital collection building and repository system development and maintenance. The intent of this #critlib #dlfaig chat will be to underscore and outline the snowball effect of early stage human-centered design processes influenced and perpetuated by systemic inequalities.

  1. Let's get started!

  2. kate_thornhill
    K8 Thornhill@kate_thornhill
    Welcome to the joint @CLIRDLF AIG Cultural Assessment and User Experience (UX) Working Group & #critlib on user personas for digital collections! #critlib #dlfaig
    Wed, Dec 06 2017 02:00:07
  3. kate_thornhill
    K8 Thornhill@kate_thornhill
    @hskettler and I are co-moderatoring this evenings chat. We will both be asking questions throughout the hour. Please remember to use both of these hashtags for the chat: #critlib #dlfaig
    Wed, Dec 06 2017 02:00:23
  4. hskettler
    Hannah@hskettler
    For more on @CLIRDLF AIG, check out  https://wiki.diglib.org/Assessment  to learn more about our groups and others #critlib #dlfaig
    Wed, Dec 06 2017 02:00:30
  5. kate_thornhill
    K8 Thornhill@kate_thornhill
    We have our questions here:  http://critlib.org/user-personas-for-digital-collections/ … We invite anyone to participate this hour, just remember the hashtags: #critlib #dlfaig
    Wed, Dec 06 2017 02:00:52
  6. hskettler
    Hannah@hskettler
    If you want to post anonymously during the chat use this form  http://bit.ly/2A2NCu0  Make sure to use these hashtags: #critlib #dlfaig
    Wed, Dec 06 2017 02:01:07
  7. lisahubbell
    Lisa Hubbell@lisahubbell
    Anybody hung up on hashtags? #dlfaig is Digital Library Federation‘s Assessment Interest Group. #critlib is short for “critical librarianship,” a movement of library workers dedicated to bringing social justice principles into our work in libraries.  http://critlib.org 
    Wed, Dec 06 2017 02:06:58

  8. Introductions! Who's here?

  9. kate_thornhill
    K8 Thornhill@kate_thornhill
    Let’s start with introductions. Include as much or as little as you want. #critlib #dlfaig
    Wed, Dec 06 2017 02:01:23
  10. hskettler
    Hannah@hskettler
    Hi all, I’m a Digital Humanities Librarian @UILibraries and I facilitate and help disseminate the wonderful work of the DLF Cultural Assessment Interest Group. Happy to be here - Ready to Learn. #dlfaig #critlib #CAGroupROCKS
    Wed, Dec 06 2017 02:01:35
  11. kate_thornhill
    K8 Thornhill@kate_thornhill
    I’m Kate Thornhill, the Interim Director of Curatorial Services and Repository Librarian at Oregon Health & Science University. Follow our special collections & archives @OHSUHistColl! I am also the outgoing DLF User Experience Working Group facilitator #critlib #dlfaig
    Wed, Dec 06 2017 02:01:53
  12. lisahubbell
    Lisa Hubbell@lisahubbell
    Hi #critlib Academic librarian in CA, first career was museum exhibit evaluation, took UX class in library school. #critlib #dlfaig
    Wed, Dec 06 2017 02:03:27
  13. BrianEngelLIS
    Brian Engel@BrianEngelLIS
    Hello! I'm with Pratt's LIS program! I'm very interested in this discussion of Personas, being a writer myself. #critlib
    Wed, Dec 06 2017 02:03:54
  14. megwestman
    Megan Westman@megwestman
    Hi all! MSLIS student at Pratt and middle school Assistant Librarian. Participating as part of @jessicahochman's LIS 673. #critlib #dlfaig
    Wed, Dec 06 2017 02:03:56
  15. uhRELIuh
    A.@uhRELIuh
    Hi everyone, I am the Technology Services Librarian at NOAA Boulder. I am focusing on redesigning the library's website and assisting the team with creating/implementing UX research digitally and in our physical spaces. #critlib #dlfaig
    Wed, Dec 06 2017 02:05:55
  16. jjamesfloyd
    Jeremy Floyd@jjamesfloyd
    Hi all, Metadata Librarian at University of Nevada Reno, one eye on #critlib #DLFaig and one on college basketball tonight
    Wed, Dec 06 2017 02:06:23
  17. chelleinthelib
    michelle@chelleinthelib
    hi everyone, lis student/ periodicals clerk/ zine maker/ i know virtually nothing? about this topic so i'm excited to learn tonight #critlib
    Wed, Dec 06 2017 02:05:36
  18. WackyWackySkew
    Kimberly Chapman@WackyWackySkew
    Kimberly Chapman, institutional repository services at University of Arizona Libraries #critlib #dlfaig
    Wed, Dec 06 2017 02:06:34
  19. nowviskie
    Bethany Nowviskie@nowviskie
    Hi, #critlib #DLFaig—I direct @CLIRDLF & formerly ran a library-based DH center (@scholarslab), where we sometimes developed personas, possibly badly. Here to listen & learn!
    Wed, Dec 06 2017 02:08:08
  20. mehlibrarian
    Margaret Henderson@mehlibrarian
    Hi, I'm a Health Sciences Librarian looking to learn more about personas for use when developing research data services #critlib #dlfaig
    Wed, Dec 06 2017 02:08:25
  21. annetiquate
    Anne Donlon@annetiquate
    Hi #critlib #dlfaig ! I'm community manager for Humanities Commons & looking forward to today's chat.
    Wed, Dec 06 2017 02:08:29
  22. databrarian
    Deborah Actually Punch Nazis in the Face Caldwell@databrarian
    #dlfaig #critlib hello! I'm an MLIS student at the University of North Texas - I'm not going to be able to chat much but I'm listening in with an ear towards work like this:  https://sunlightfoundation.com/2017/11/22/increase-the-social-impact-of-open-data-with-user-personas/ …
    Wed, Dec 06 2017 02:10:04
  23. edrabinski
    Emily Drabinski@edrabinski
    Following #critlib from the F train home to Brooklyn! 👋🏻👋🏻👋🏻
    Wed, Dec 06 2017 02:14:26
  24. terrainsvagues
    Nicky Ag@te@terrainsvagues
    @annetiquate Hi, #critlib #DLFaig (and @annetiquate), a little late here, but I’m really interested in the subject. (I’m project mgr on @humcommons). Thanks for hosting this!
    Wed, Dec 06 2017 02:14:13
  25. peripatesis
    Jacquelyn Clements@peripatesis
    Hi #DLFaig, #critlib, I'm not a librarian, but a former @CLIRDLF postdoc and current Research Assistant at the Getty Research Institute, just here to listen & learn! (a bit late to the party, but yay for hashtags)
    Wed, Dec 06 2017 02:36:04
  26. hskettler
    Hannah@hskettler
    Welcome Everyone! Let's get started with questions! #critlib #dlfaig
    Wed, Dec 06 2017 02:07:38

  28. Question 1: What are the pros and cons of using user personas for digital collections?

  29. hskettler
    Hannah@hskettler
    Q1: What are pros and cons of using user personas for digital collections? #critlib #DLFaig
    Wed, Dec 06 2017 02:07:51
  30. pfanderson
    P. F. Anderson@pfanderson
    @davidbutlermd @KLASresearch @wareFLO @skrug In libraries we explain "figure-outtability" as: "If we have to teach classes about it, then it wasn't designed right in the first place" #medlibs #ux #critlib #hcdlr
    Wed, Dec 06 2017 02:09:00
  31. kate_thornhill
    K8 Thornhill@kate_thornhill
    @pfanderson @davidbutlermd @KLASresearch @wareFLO @skrug LOL! truth #critlib #dlfaig
    Wed, Dec 06 2017 02:10:02
  32. hskettler
    Hannah@hskettler
    @pfanderson @davidbutlermd @KLASresearch @wareFLO @skrug Amazing. #critlib #dlfaig
    Wed, Dec 06 2017 02:10:03
  33. hskettler
    Hannah@hskettler
    A1 Pro: They can illuminate the focus and intended audience of a collection. Con: They take can take up so much time! x2Con: If they don’t take time to create, they’re potentially really reductive. #dlfaig #critlib
    Wed, Dec 06 2017 02:08:43
  34. kate_thornhill
    K8 Thornhill@kate_thornhill
    A1 Pros: Communication tool about user research for understanding who users are, guides user stories, goals, and needs around access, security, navigation, etc. Can set the stage for integrating accessibility upfront in the design process 1/3 #dlfaig #critlib
    Wed, Dec 06 2017 02:08:49
  35. kate_thornhill
    K8 Thornhill@kate_thornhill
    A1 Pros: Good for communicating to institutional administrators why a repository system or digital collection is needed and should be sustained. Can help ask the right questions and get answer questions in line with the users you are designing for or with 2/3 #dlfaig #critlib
    Wed, Dec 06 2017 02:09:04
  36. kate_thornhill
    K8 Thornhill@kate_thornhill
    A1 Cons Research methods can introduce bias that will influence personas creation - Are people being researched on, in partnership with, or are they leading the research that is about them? 3/3 #dlfaig #critlib
    Wed, Dec 06 2017 02:09:25
  37. kate_thornhill
    K8 Thornhill@kate_thornhill
    A1 Another Con: Do not describe a whole or real person. You and your team make assumptions. #dlfaig #critlib
    Wed, Dec 06 2017 02:11:43
  38. mehlibrarian
    Margaret Henderson@mehlibrarian
    @kate_thornhill This is what I worry about, also related to @hedgielib post on For vs With  http://hedgehoglibrarian.com/2017/12/03/for-vs-with/ … #critlib #dlfaig
    Wed, Dec 06 2017 02:11:11
  39. kate_thornhill
    K8 Thornhill@kate_thornhill
    @mehlibrarian @hedgielib Ooo! Marked to read later. Thanks for sharing this! #critlib #dlfaig
    Wed, Dec 06 2017 02:12:33
  40. nowviskie
    Bethany Nowviskie@nowviskie
    @kate_thornhill A1. Exactly! Pro: reductive (can stop endless design-it-for-all-possible-use-cases wheel-spinning, which can be especially common in digital humanities teams); con: REDUCTIVE! #DLFaig #critlib
    Wed, Dec 06 2017 02:15:11
  41. uhRELIuh
    A.@uhRELIuh
    Q1. Pros-- you get to think about who your users are: what do they want, what their interests are, how they interact with information, and how information acts with them. Cons-- can be limiting when thinking of designing something for your audience. You have to..#critlib #DLFaig
    Wed, Dec 06 2017 02:10:19
  42. uhRELIuh
    A.@uhRELIuh
    could be inferred. So, we also have to look at the biases that exist, which is a major con when we talk about personas because if you are not a part of that community and you are trying to make assumptions-- they can be wrong. So it's good to make sure that you try to figure a...
    Wed, Dec 06 2017 02:13:07
  43. uhRELIuh
    A.@uhRELIuh
    way to have an "unbiased" view when creating personas.
    Wed, Dec 06 2017 02:13:50
  44. hskettler
    Hannah@hskettler
    @uhRELIuh I'm interested in how you think about information interacting with users #critlib #dlfaig
    Wed, Dec 06 2017 02:13:00
  45. uhRELIuh
    A.@uhRELIuh
    @hskettler Good question, so I actually did some research at my previous pub lib position on information and how it interacts with users. I think that there is a specific design to how we organize information as professionals, and it can have major implications how users interact with it.
    Wed, Dec 06 2017 02:15:15
  46. uhRELIuh
    A.@uhRELIuh
    @hskettler So, for example,when I worked with the immigrant populations as an intercultural librarian, the way that information is displayed and designed//interpreted is very different than the researchers that I currently work with.
    Wed, Dec 06 2017 02:17:39
  47. hskettler
    Hannah@hskettler
    @uhRELIuh Was this within Human Computer Interaction? Or was this research more aligned with information professionals/Library Sciences? #critlib #dlfaig
    Wed, Dec 06 2017 02:22:04
  48. uhRELIuh
    A.@uhRELIuh
    @hskettler This was for library sciences (thesis) with more (planned research in the future maybe for HCI & Library Sciences) on some of the underserved populations that libraries served. I was dismayed @ the lack of information seeking behavior theories that focused on communities of color
    Wed, Dec 06 2017 02:24:59
  49. uhRELIuh
    A.@uhRELIuh
    @hskettler I want to hopefully find more ways for us to understand communities of color and underserved populations in the field of UX/Library Sciences so that we don't have to try to fit them into theories that don't represent them.
    Wed, Dec 06 2017 02:26:18
  50. uhRELIuh
    A.@uhRELIuh
    @hskettler Findability is different for immigrant populations because of language, culture, and syntax-- i.e. the design of information for housing, basic needs, etc has a different interaction than weather maps or weather data would have on users. idk if that makes sense, i can elaborate
    Wed, Dec 06 2017 02:19:58
  51. mehlibrarian
    Margaret Henderson@mehlibrarian
    @kate_thornhill In one exercise I did, they had us look at frustrations of a person. Do you think this is a valuable step? #critlib #dlfaig
    Wed, Dec 06 2017 02:13:23
  52. mehlibrarian
    Margaret Henderson@mehlibrarian
    @kate_thornhill Of course it means we need to acknowledge if we are a frustration. #critlib #dlfaig
    Wed, Dec 06 2017 02:15:46
  53. kate_thornhill
    K8 Thornhill@kate_thornhill
    @mehlibrarian Ya, totally! I think so pain points are good to know and find out why/what is the root of a problem #critlib #dlfaig
    Wed, Dec 06 2017 02:14:40
  54. megwestman
    Megan Westman@megwestman
    @kate_thornhill This reminds me of the "nothing about us without us is for us" idea from disability rights activism- if we aren't really working in partnership with users, we're just working from our own assumptions. #dlfaig #critlib
    Wed, Dec 06 2017 02:15:21
  55. kate_thornhill
    K8 Thornhill@kate_thornhill
    @megwestman 100%! #critlib #dlfaig
    Wed, Dec 06 2017 02:19:04
  56. chelleinthelib
    michelle@chelleinthelib
    A1: (i could be wrong) but these personas are usually created w/o user's consent/awareness ? #critlib
    Wed, Dec 06 2017 02:14:48
  57. annetiquate
    Anne Donlon@annetiquate
    Belated A1 pro: user personas can be an opportunity to imagine beyond the status quo. con: the reductiveness / assumptions / non-participatory that others have described already #critlib #dlfaig
    Wed, Dec 06 2017 02:25:30

  59. Question 2: How can we most ethically and responsibly design user personas for digital collections? How should communities be included and involved?

  60. hskettler
    Hannah@hskettler
    Q2:How can we most ethically and responsibly design user personas for digital collections? How should communities be included and involved? #critlib #dlfaig
    Wed, Dec 06 2017 02:13:18
  61. hskettler
    Hannah@hskettler
    A2: Looking at some of the already established digital collections, it seems much more daunting to try and establish a relationship that attempts to correct previous wrongs - but admitting fault and expressing willingness to move forward together. #dlfaig #critlib
    Wed, Dec 06 2017 02:15:16
  62. kate_thornhill
    K8 Thornhill@kate_thornhill
    A2 Don’t make assumptions about digital library system behavioral needs Work directly with the users to build representations of themselves 1/5 #critlib dlfaig
    Wed, Dec 06 2017 02:15:21
  63. kate_thornhill
    K8 Thornhill@kate_thornhill
    A2 New digital projects should be built with the folks making or trying to preserve digitized and/or born-digital content. Don’t look at it as “give us your stuff for safeguarding” and everything should be publically available 2/5 #critlib #dlfaig
    Wed, Dec 06 2017 02:15:41
  64. kate_thornhill
    K8 Thornhill@kate_thornhill
    A2 Question what approaches you are taking to user research. Look to action based research, more specifically community participatory action based research if engaging outside your institution. 3/5 #critlib #dlfaig
    Wed, Dec 06 2017 02:16:10
  65. kate_thornhill
    K8 Thornhill@kate_thornhill
    A2 Community based = grounded in needs, concerns, issues, strategies relevant to community and community-based organizations that serve them. Participatory - directly engage communities and organizations that serve them. 4/5 #critlib #dlfaig
    Wed, Dec 06 2017 02:16:27
  66. kate_thornhill
    K8 Thornhill@kate_thornhill
    A2 Action based and oriented - supporting and/or enhancing strategic actions that lead to community social change and transformation. 5/5 #critlib #dlfaig
    Wed, Dec 06 2017 02:16:37
  67. hskettler
    Hannah@hskettler
    A2: Interested in whether community involvement changes based on where in the process you are? 1. Already defined digital collection in need of defined user personas? 2. Undefined digital collection and in need of user personas? Perhaps the result is the same? #dlfaig #critlib
    Wed, Dec 06 2017 02:20:48
  68. kate_thornhill
    K8 Thornhill@kate_thornhill
    A2 User personas for existing digital collections can lead to asking questions and doing assessment about access for people with all types of abilities. 1/3 #critlib #dlfaig
    Wed, Dec 06 2017 02:21:19
  69. kate_thornhill
    K8 Thornhill@kate_thornhill
    A2 ask evaluation questions with users as partners and leaders: Are PDFs structured for screen readers? Do interfaces break when device screen sizes change? How does typography behave when someone changes it to be more readable for them? do usability testing! 2/3 #critlib #dlfaig
    Wed, Dec 06 2017 02:21:46
  70. kate_thornhill
    K8 Thornhill@kate_thornhill
    A2 Usability testing can help determine user workflows, scenarios, and additional requirement for how people get to, access, and use a system and content within it 3/3 #critlib #dlfaig
    Wed, Dec 06 2017 02:22:08
  71. lisahubbell
    Lisa Hubbell@lisahubbell
    @chelleinthelib As far as I know, usually the case. Could be more participatory, if group represented had a voice in creating a composite persona. #critlib #dlfaig
    Wed, Dec 06 2017 02:22:12
  72. hskettler
    Hannah@hskettler
    @lisahubbell @chelleinthelib How do we elevate their voices? #critlib #dlfaig
    Wed, Dec 06 2017 02:23:23

  74. Why bother with personas if are going to interview people?

  75. mehlibrarian
    Margaret Henderson@mehlibrarian
    I have a question not on the list. Why bother with personas if you are going to be interviewing people to create the personas? Why not just ask the people? #critlib #dlfaig
    Wed, Dec 06 2017 02:22:29
  76. nowviskie
    Bethany Nowviskie@nowviskie
    @mehlibrarian Isn't part of this about coming up with archetypes, though? Generalized/composite users? Which is why it's so sticky--these will always be reductive (that's kind of their virtue), but that leads directly to stereotypes. #critlib #DLFaig
    Wed, Dec 06 2017 02:27:11
  77. hskettler
    Hannah@hskettler
    @mehlibrarian I wonder; one consideration could be privacy of the individual - especially if documenting the users/persona driven development. #critlib #dlfaig
    Wed, Dec 06 2017 02:27:56
  78. lisahubbell
    Lisa Hubbell@lisahubbell
    @mehlibrarian Except in small organizations, decision makers are not likely the ones doing the interviews. They like to latch on to stories, and personas help them keep in mind a wider range of users. #critlib #dlfaig
    Wed, Dec 06 2017 02:28:16
  79. nowviskie
    Bethany Nowviskie@nowviskie
    @hskettler @mehlibrarian I like this. I never thought of persona creation as a way of protecting people before. #critlib #DLFaig
    Wed, Dec 06 2017 02:32:26
  80. mehlibrarian
    Margaret Henderson@mehlibrarian
    Thanks @lisahubbell @hskettler @nowviskie @terrainsvagues you have made things clearer. #critlib #dlfaig
    Wed, Dec 06 2017 02:32:38

  82. Question 3: When conducting user research for user personas, what crucial aspects should digital library practitioners be aware of to offset bias in the digital library design process?

  83. hskettler
    Hannah@hskettler
    Q3: When conducting user research for user personas, what crucial aspects should digital library practitioners be aware of to offset bias in the digital library design process? #critlib #dlfaig
    Wed, Dec 06 2017 02:28:15
  84. BrianEngelLIS
    Brian Engel@BrianEngelLIS
    @hskettler A3: I'd say a key factor is to simply be aware that nuance exists, and not every situation is the same. #critlib
    Wed, Dec 06 2017 02:31:22
  85. lisahubbell
    Lisa Hubbell@lisahubbell
    @hskettler @chelleinthelib Using the kinds of paradigms and methods @kate_thornhill mentioned. It's hugely different to use participatory evaluation, not just to study but to empower the people you're trying to serve. #critlib #dlfaig
    Wed, Dec 06 2017 02:33:02
  86. uhRELIuh
    A.@uhRELIuh
    Q3. Keep in mind that the research that you do is for a "persona" and it is not representative for a singular group or community that you are designing for. #dlfaig #critlib
    Wed, Dec 06 2017 02:34:14
  87. hskettler
    Hannah@hskettler
    A3: One of the most telling attributes is what the user personas look like in aggregate at various levels; collection level, technology type, institutionally. #dlfaig #critlib
    Wed, Dec 06 2017 02:34:43
  88. nowviskie
    Bethany Nowviskie@nowviskie
    @hskettler Say more about that, Hannah! #critlib #DLFaig
    Wed, Dec 06 2017 02:36:24
  89. kate_thornhill
    K8 Thornhill@kate_thornhill
    @hskettler A3 ya, you can't repurpose personas because context can change #dlfaig #critlib
    Wed, Dec 06 2017 02:38:46
  90. hskettler
    Hannah@hskettler
    @kate_thornhill Yes! Assuming such personas exist* they may look the same across contexts which may be great for systems design, but not helpful for users (esp. different users). #critlib #dlfaig @nowviskie @kate_thornhill speaks truth!
    Wed, Dec 06 2017 02:40:14
  91. megwestman
    Megan Westman@megwestman
    A3: As with any community evaluation, important to keep in mind not just current users but folks who COULD be users and aren’t. What’s keeping them away? How can that be addressed in digital design process? #critlib #dlfaig
    Wed, Dec 06 2017 02:37:48

  93. Question 4: When designing systems to support digital collections, what are core system functions to include in user persona behavior goals?

  94. kate_thornhill
    K8 Thornhill@kate_thornhill
    Q4: When designing systems to support digital collections, what are core system functions to include in user persona behavior goals? #critlib #dlfaig
    Wed, Dec 06 2017 02:36:56
  95. kate_thornhill
    K8 Thornhill@kate_thornhill
    A4 When working with users don’t go in with assumptions about what system needs they have. Prioritize human values and ethical considerations to determine core functionality around security, description, discoverability, access, navigation, etc. 1/3 #critlib #dlfaig
    Wed, Dec 06 2017 02:39:24
  96. kate_thornhill
    K8 Thornhill@kate_thornhill
    A4 Previous #critlib about “value sensitive design” is a good place to start with reading up on this practice  http://critlib.org/value-sensitive-design/ … 2/3 #critlib #dlfaig
    Wed, Dec 06 2017 02:39:43
  97. kate_thornhill
    K8 Thornhill@kate_thornhill
    A4 I support folks working digital media containing patient health information Information security is a major requirement to protect identifiable information. Policy and law gives this major directive. 3/3 #critlib #dlfaig
    Wed, Dec 06 2017 02:39:57
  98. lisahubbell
    Lisa Hubbell@lisahubbell
    Collecting data from a big enough sample that representing them does not identify individuals, fall into stereotypes, or anonymize just by having one group identity stand in for another. #critlib #dlfaig  https://twitter.com/hskettler/status/938233596690694145 …
    Wed, Dec 06 2017 02:43:29
  99. hskettler
    Hannah@hskettler
    @megwestman Iterative design and outreach may get at this. #critlib #dlfaig
    Wed, Dec 06 2017 02:43:38
  100. kate_thornhill
    K8 Thornhill@kate_thornhill
    @megwestman your design process is going to be iterative and shouldn't have an end It should be designed around programming and outreach #critlib #dlfaig
    Wed, Dec 06 2017 02:43:57
  101. terrainsvagues
    Nicky Ag@te@terrainsvagues
    Do any of you work in an institution that shares a larger set of personas across either the library or the whole institution? Wondering what that looks like. #critlib #dlfaig
    Wed, Dec 06 2017 02:36:15
  102. kate_thornhill
    K8 Thornhill@kate_thornhill
    @terrainsvagues @megwestman Not at my institution, but my consortia has personas it uses for projects connected to 37 libraries. Here they are:  https://www.orbiscascade.org/digital-collections-working-group … #critlib #dlfaig
    Wed, Dec 06 2017 02:46:49

  103. Question 5: How do digital collection selection practices and workflows influence and define user personas?

  104. kate_thornhill
    K8 Thornhill@kate_thornhill
    Q5:How do digital collection selection practices and workflows influence and define user personas? #critlib #dlfaig
    Wed, Dec 06 2017 02:47:35
  105. hskettler
    Hannah@hskettler
    A5: One of the things noticed when conducting the initial survey regarding Selection Workflows was that some institutions (if not most?) do not have a documented selection policy for digital collections. And therefore no user personas.  https://github.com/cultural-assessment/doc-comments/blob/master/selection-workflow-framework.md … #dlfaig #critlib
    Wed, Dec 06 2017 02:51:03
  106. kate_thornhill
    K8 Thornhill@kate_thornhill
    @hskettler A5 @hskettler This has me thinking: What purposes are served through digital collections use, reuse, and preservation? How are digital services designed and why? 1/2 #critlib #dlfaig
    Wed, Dec 06 2017 02:52:27
  107. kate_thornhill
    K8 Thornhill@kate_thornhill
    @hskettler A5 With personas and understanding users from their service perspectives we can start building assessment and evaluation to answer impact questions. 2/2 #critlib #dlfaig
    Wed, Dec 06 2017 02:52:45
  108. mehlibrarian
    Margaret Henderson@mehlibrarian
    @kate_thornhill @hskettler Actually, this idea of developing personas to figure out how to eventually assess and evaluate a service or programs is very helpful to many areas of LIS. If we want to improve their experience, we need to know what makes it successful for them #critlib #dlfaig
    Wed, Dec 06 2017 02:57:40
  109. lisahubbell
    Lisa Hubbell@lisahubbell
    A5. When we studied personas in Library UX class, we also studied customer journey maps, which visualize the user experience chronologically with touch points and pain points. These help #critlib #dlfaig  http://adaptivepath.org/ideas/the-anatomy-of-an-experience-map/ …
    Wed, Dec 06 2017 03:05:05
  110. nowviskie
    Bethany Nowviskie@nowviskie
    @hskettler Do you have the sense that not having one permits a kind of cop-out on not having the other? So, "patron-driven" selection lets you digitize on demand without having to think through personas (& therefore long-term collection-building strategy)? #critlib #DLFaig
    Wed, Dec 06 2017 02:56:39
  111. hskettler
    Hannah@hskettler
    @nowviskie I got the sense that it was one of the things sacrificed for this notion of "more product, less processes" but that then does not allow one to outline equitability/inclusion when thinking about patron-driven digitization. #critlib #dlfaig
    Wed, Dec 06 2017 03:00:39
  112. annetiquate
    Anne Donlon@annetiquate
    @hskettler @nowviskie I suspect that even when archives have a selection policy, 'collecting areas' can offer a cop out--an unexamined assumption that there's an audience, but less strategic outreach to people/communities that would have an interest #dlfaig #critlib
    Wed, Dec 06 2017 03:15:15
  113. lisahubbell
    Lisa Hubbell@lisahubbell
    A5. When we studied personas in Library UX class, we also studied customer journey maps, which visualize the user experience chronologically with touch points and pain points. These help #critlib #dlfaig  http://adaptivepath.org/ideas/the-anatomy-of-an-experience-map/ …
    Wed, Dec 06 2017 03:05:05

  115. Question 6: The DLF UX and Cultural Assessment working groups are in the beginning stages of developing a user personas rubric. What criteria should be included in it? What should be measured?

  116. kate_thornhill
    K8 Thornhill@kate_thornhill
    Q6: The DLF UX and Cultural Assessment working groups are in the beginning stages of developing a user personas rubric. What criteria should be included in it? What should be measured? #critlib #dlfaig
    Wed, Dec 06 2017 02:55:40
  117. uhRELIuh
    A.@uhRELIuh
    @kate_thornhill This is one thing that stumped me when reading over the questions for today's #critlib. Measuring any aspect in user personas is kind of hard thing to quantify. I wish I had an answer to this because I've seen this as being dependent on what's being designed.
    Wed, Dec 06 2017 03:02:47
  118. kate_thornhill
    K8 Thornhill@kate_thornhill
    @uhRELIuh I think you are right. And it brings us back to how do we prioritize what and how we design specific types of tools to meet various user needs. One size prob can't fit all #dlfaig #critlib
    Wed, Dec 06 2017 03:06:45
  119. peripatesis
    Jacquelyn Clements@peripatesis
    @kate_thornhill I wonder if it would be helpful to shift the language/vocab of "users" using "services" to one of "community" and building "resources"? (I wish I could take credit, but I heard it elsewhere [maybe @nowviskie?]) #critlib #dlfaig
    Wed, Dec 06 2017 03:06:07
  120. kate_thornhill
    K8 Thornhill@kate_thornhill
    @peripatesis @nowviskie That is a great suggestion! Because at the core is service design and resource building and allocation #critlib #dlfaig
    Wed, Dec 06 2017 03:07:41
  121. hskettler
    Hannah@hskettler
    @lisahubbell A6: Perhaps this could also be part of the overall rubric.. #critlib #dlfaig
    Wed, Dec 06 2017 03:06:18
  122. hskettler
    Hannah@hskettler
    @lisahubbell I'm actually kind of liking this idea that the rubric looks like a graphic journey map... #critlib #dlfaig Not sure how that would look yet, but food for thought!
    Wed, Dec 06 2017 03:10:48
  123. nowviskie
    Bethany Nowviskie@nowviskie
    @peripatesis @kate_thornhill Also sounds like a concept that has circulated a lot in DLF circles in recent years: not talking about building "collections," but rather stewarding community's "belongings." #critlib #DLFaig
    Wed, Dec 06 2017 03:13:53

  125. Thanks for joining us!

  126. hskettler
    Hannah@hskettler
    We are at time! Thank you for taking part in our joint @CLIRDLF AIG Cultural Assessment and User Experience Working Group & #critlib twitter chat! Keep up @CLIRDLF #dlfaig at  https://wiki.diglib.org/Assessment 
    Wed, Dec 06 2017 03:00:57
  127. nowviskie
    Bethany Nowviskie@nowviskie
    Background on these @CLIRDLF working groups, & how to join:  https://wiki.diglib.org/Assessment:User/UX … |  https://wiki.diglib.org/Assessment:Cultural_Assessment … #critlib #DLFaig  https://twitter.com/kate_thornhill/status/938240497377669120 …
    Wed, Dec 06 2017 03:01:27
  128. megwestman
    Megan Westman@megwestman
    @hskettler @CLIRDLF Thanks @hskettler and @kate_thornhill! This was new territory for me and I'm walking away with lots to think and learn more about going forward. #critlib #dlfaig
    Wed, Dec 06 2017 03:02:45
  129. lisahubbell
    Lisa Hubbell@lisahubbell
    Thanks to @kate_thornhill @hskettler for a great #critlib chat! Hadn't heard of #dlfaig before, and will be interested in following your work. Great resource links at  http://critlib.org/user-personas-for-digital-collections/ …
    Wed, Dec 06 2017 03:09:05
  130. hskettler
    Hannah@hskettler
    @lisahubbell @kate_thornhill All #dlfaig 's are recruiting for next year. You should join us! #critlib
    Wed, Dec 06 2017 03:09:42
  131. kate_thornhill
    K8 Thornhill@kate_thornhill
    @hskettler @lisahubbell Yes! Learn more on our @CLIRDLF AIG wiki. We have listservs you can join to keep up and participate in our initiatives #dlfaig #critlib
    Wed, Dec 06 2017 03:10:34
  132. megwestman
    Megan Westman@megwestman
    @hskettler @CLIRDLF Thanks @hskettler and @kate_thornhill! This was new territory for me and I'm walking away with lots to think and learn more about going forward. #critlib #dlfaig
    Wed, Dec 06 2017 03:02:45
  133. themba
    themba@themba
    thank you! @kate_thornhill @hskettler this was so informative and idea generating #critlib #dlfaig
    Wed, Dec 06 2017 03:13:09
  134. hskettler
    Hannah@hskettler
    Thank you all for joining! This was awesome! #critlib #dlfaig
    Wed, Dec 06 2017 03:12:14
  135. nowviskie
    Bethany Nowviskie@nowviskie
    Thanks so much to @kate_thornhill & @hskettler for hosting a terrific #critlib #DLFaig chat -- thought-provoking & helpful. Excited to see what comes next for your working groups!
    Wed, Dec 06 2017 03:15:18