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Wed, Feb 17 2016 04:24:45

#critlib: serving homeless library users

Storify of the #critlib chat from 2/16/2016 on serving homeless library users, moderated by @GinaMurrell1. For more information about #critlib, including past & future chats, please see http://critlib.org

  1. [The usual disclaimer: I tried to include all of Tweets from the chat and string Tweets from the same thread together as best as I could. Retweets, favorites, & tweets without the hashtag omitted on purpose. Lacunae, misreadings, or other mistakes my own.]
  2. Suggested readings:
  3. * “A home to the homeless” by Ellyn Ruhlmann, from American Libraries (2014)
  4. * “What do I do now? Handling challenging situations with mentally ill and homeless library users, part 2” from Infopeople (2013) (direct link to 50-minute webinar)
  5. * “Not just a place to sleep: homeless perspectives on libraries in central Michigan” by Angie Kelleher, from Library Review (2013)
  6. GinaMurrell1
    Gina Murrell@GinaMurrell1
    Welcome to tonight's #critlib on serving homeless patrons. I'm Gina, the mod. I work at Univ of Oregon Libraries. Please introduce yourself!
    Wed, Feb 17 2016 02:00:30
  7. Introductions
  8. davidjseleb
    David J. Seleb@davidjseleb
    I'm David Seleb from the Oak Park Public Library. #critlib
    Wed, Feb 17 2016 02:01:38
  9. cuttingthecheez
    Nisha@cuttingthecheez
    Hello! I'm Nisha, MLIS student at U of I in Champaign! #critlib
    Wed, Feb 17 2016 02:01:57
  10. AprilHathcock
    April Hathcock@AprilHathcock
    Hi, #critlib. I'm April. Academic librn in NYC.
    Wed, Feb 17 2016 02:02:11
  11. zinelib
    Jenna Freedman@zinelib
    This is Jenna in NYC eager for tonight's #critlib on svc to homeless library users bc my LIS prof's advice was hand homeless a bar of soap.
    Wed, Feb 17 2016 02:02:45
  12. kcrowe
    ❄Kate Crowe❄@kcrowe
    Hey #critlib I'm Kate, I'm an archivist in Denver at a private uni with (to my knowledge) no focused approach to engaging w/homeless patrons
    Wed, Feb 17 2016 02:03:08
  13. fiiidget
    S. Hackney@fiiidget
    Hi #critlib, I'm Sarah, LIS student in NYC. Mostly lurking tonight...
    Wed, Feb 17 2016 02:03:27
  14. thelizbrarian
    Liz McGlynn@thelizbrarian
    Hi #critlib, I'm Liz, academic librn in MA/CT tho most of my perspective serving homeless comes from exp in a public lib in Chapel Hill NC.
    Wed, Feb 17 2016 02:03:30
  15. mauraweb
    Maura Smale@mauraweb
    Hi #critlib, glad to be here tonight, I'm Maura and I work at an academic library in NYC, also a frequent user of the public library.
    Wed, Feb 17 2016 02:03:44
  16. foureyedsoul
    Ryan P. Randall@foureyedsoul
    Hi #critlib folks. I'm Ryan, a community college librarian in Boise.
    Wed, Feb 17 2016 02:03:58
  17. CharissaAPowell
    Charissa Powell@CharissaAPowell
    Hi #critlib Charissa, academic librarian in Kansas
    Wed, Feb 17 2016 02:04:01
  18. ebeaz
    Evan Beazley@ebeaz
    Hey #critlib I'm Evan, an LIS student in London, Ontario. Mostly here to listen and learn!
    Wed, Feb 17 2016 02:05:38
  19. GinaMurrell1
    Gina Murrell@GinaMurrell1
    Happy that so many of you are joining us for tonight's #critlib! First question is coming soon. All questions are at  http://critlib.org/serving-homeless-library-users …
    Wed, Feb 17 2016 02:06:47
  20. bembrarian
    Greg Bem, MLIS@bembrarian
    Arriving late to #critlib, but here we are. Greg, faculty librarian at a small academic library in Kirkland, WA!
    Wed, Feb 17 2016 02:06:50
  21. whippersnapperQ
    Calle Cai@whippersnapperQ
    @GinaMurrell1 I'm not a librarian but I'm into zine culture &volunteer at book collectives. Also spent undergrad sleepin in the lib #critlib
    Wed, Feb 17 2016 02:07:03
  22. kellymce
    Kelly McElroy@kellymce
    Hi #critlib! Kelly here, academic librarian in Oregon. I'll be in and out, I'm doing a drop-in service for veteran students tonight.
    Wed, Feb 17 2016 02:07:18
  23. knsievert
    Kaia@knsievert
    Hi #critlib! I'm a new librarian/library assistant at UMN, but my interest mainly comes from past public library work. Mostly here to lurk
    Wed, Feb 17 2016 02:07:31
  24. fiiidget
    S. Hackney@fiiidget
    I'm in @chrisalensula's Cmmnty Bldgg & Engmnt class (#LIScbe) rn, & we read abt this for class this week:  http://bit.ly/1KoD2NC  #critlib
    Wed, Feb 17 2016 02:07:40
  25. AprilHathcock
    April Hathcock@AprilHathcock
    @fiiidget @chrisalensula Wow. That article is gross. #critlib
    Wed, Feb 17 2016 02:11:16
  26. bembrarian
    Greg Bem, MLIS@bembrarian
    @AprilHathcock @fiiidget @chrisalensula Whenever I read "good old-fashioned common sense" I kind of want to . . . ugh. #critlib
    Wed, Feb 17 2016 02:12:34
  27. foureyedsoul
    Ryan P. Randall@foureyedsoul
    @bembrarian @AprilHathcock @fiiidget @chrisalensula Par for the course with that writer. All I've seen from him has been upsetting. #critlib
    Wed, Feb 17 2016 02:17:37
  28. kcrowe
    ❄Kate Crowe❄@kcrowe
    @foureyedsoul @bembrarian @AprilHathcock @fiiidget @chrisalensula that is awful. Also, "micturate"?.....? #critlib
    Wed, Feb 17 2016 02:20:03
  29. kcrowe
    ❄Kate Crowe❄@kcrowe
    @foureyedsoul @bembrarian @AprilHathcock @fiiidget @chrisalensula Also, our library *is* a bathing facility - we have a shower! #critlib
    Wed, Feb 17 2016 02:20:52
  30. kcrowe
    ❄Kate Crowe❄@kcrowe
    @whippersnapperQ Open whenever the library is open, it's a single unisex bathroom with a shower stall that locks & a changing table #critlib
    Wed, Feb 17 2016 02:26:26
  31. chrisalensula
    Chris Alen Sula@chrisalensula
    @AprilHathcock @fiiidget It’s totally gross, and the class reading is abt inclusion in libraries. Hi #critlib! Here to listen & think
    Wed, Feb 17 2016 02:13:50
  32. jessicahochman
    Jessica Hochman@jessicahochman
    @fiiidget @chrisalensula (I'm speechless & now stress-eating a bag of licorice). Would love to hear about the ensuing class convo. #critlib
    Wed, Feb 17 2016 02:14:18
  33. JessicaLColbert
    Jessica Colbert@JessicaLColbert
    Hey #critlib! LIS Student @gslis. Hopefully future (radical) cataloger.
    Wed, Feb 17 2016 02:07:47
  34. jessicahochman
    Jessica Hochman@jessicahochman
    Hiya #critlib, I'm an LIS prof who teaches about teaching; mostly here to listen & learn.
    Wed, Feb 17 2016 02:08:50
  35. PoorCharlotte
    Charlotte E. Price@PoorCharlotte
    Hello #critlib! I’m Charlotte, an academic librarian in NYC, but most of my exp. w homeless patrons comes from my history with public libs
    Wed, Feb 17 2016 02:10:28
  36. sunnykins
    Sunny Kim@sunnykins
    hi #critlib! LIS student. really glad to have the chance to learn more on this topic. @SPLBuzz recently hosted panel on homeless queer youth
    Wed, Feb 17 2016 02:10:37
  37. Brarian
    SLComstock@Brarian
    Hi #critlib folk. Looking forward! I'm mgr of assessment at oak park public library, among other things!
    Wed, Feb 17 2016 02:10:52
  38. ComposedCitrine
    CyndeeSturgisLandrum@ComposedCitrine
    Hi #critlib I'm a new public library director in IN. Formerly an Asst. Director in Oak Park, IL.
    Wed, Feb 17 2016 02:12:11
  39. amelish
    amelish@amelish
    hi #critlib, student/archivist in Maryland, thinking on this as DC rolls out plan for network of homeless shelters  https://www.washingtonpost.com/local/dc-politics/homeless-shelters-to-be-spread-across-capital-under-plan-by-mayor-bowser/2016/02/09/318bc360-cf31-11e5-88cd-753e80cd29ad_story.html …
    Wed, Feb 17 2016 02:12:16
  40. amelish
    amelish@amelish
    + and seeing NIMBY (etc) resistance to that, wondering how libraries will respond #critlib
    Wed, Feb 17 2016 02:12:52
  41. amelish
    amelish@amelish
    Friend pointed to this piece earlier - another perspective on DC shelter plan  http://www.citylab.com/cityfixer/2016/02/dc-homeless-shelter-network-bowser/462489/ … #critlib (sorry, on to Qs in a min)
    Wed, Feb 17 2016 02:17:09
  42. ProudPoodleMom
    Emily Lofquist@ProudPoodleMom
    Hi #critlib! First time I'm able to lurk in real time. I'm a Program Coordinator at a Public Library just outside of Chicago.
    Wed, Feb 17 2016 02:12:49
  43. MissFabularian
    Miss Fabularian@MissFabularian
    Hey #critlib! Teen & Social Media Librarian here who is all about outreach, empowering underserved teens & intellectual ratchetness.
    Wed, Feb 17 2016 02:13:14
  44. GinaMurrell1
    Gina Murrell@GinaMurrell1
    OK, here we go... (don't forget to add #critlib at the end of your responses). Feel free to keep the introductions coming.
    Wed, Feb 17 2016 02:10:33
  45. Q1. Does your library offer support services/outreach to homeless patrons?
  46. GinaMurrell1
    Gina Murrell@GinaMurrell1
    Q1. Does your library offer support services/outreach to homeless patrons? #critlib
    Wed, Feb 17 2016 02:11:29
  47. davidjseleb
    David J. Seleb@davidjseleb
    At the Oak Park Public Library, we have just hired a Manager of Community Resources -- a social worker -- for outreach #critlib
    Wed, Feb 17 2016 02:13:35
  48. cuttingthecheez
    Nisha@cuttingthecheez
    @davidjseleb Is this a FT resource #critlib
    Wed, Feb 17 2016 02:16:44
  49. davidjseleb
    David J. Seleb@davidjseleb
    @cuttingthecheez Yes, the manager is full time and will begin his work on March 7 #critlib
    Wed, Feb 17 2016 02:18:29
  50. JessicaLColbert
    Jessica Colbert@JessicaLColbert
    A1: work in academic library open to public, but no specific services or outreach despite being "public." #critlib
    Wed, Feb 17 2016 02:13:52
  51. JessicaLColbert
    Jessica Colbert@JessicaLColbert
    A1: although computer terminals are open to public, because federal gov docs repository #critlib
    Wed, Feb 17 2016 02:14:21
  52. thelizbrarian
    Liz McGlynn@thelizbrarian
    A1 nowhere I've worked so far has. I've never librn-ed in a city city, but still places w/ populations of homeless users... #critlib
    Wed, Feb 17 2016 02:14:00
  53. AprilHathcock
    April Hathcock@AprilHathcock
    A1. Not even remotely. Used to work in a public lib in urban area that also did not other than grudgingly allowing folks in. #critlib
    Wed, Feb 17 2016 02:14:02
  54. bembrarian
    Greg Bem, MLIS@bembrarian
    A1. Our library welcomes and provides services to all but does not particularly reach out to the homeless. #critlib  https://twitter.com/GinaMurrell1/status/699778161689686016 …
    Wed, Feb 17 2016 02:14:07
  55. bembrarian
    Greg Bem, MLIS@bembrarian
    @bembrarian Interestingly, a work-study student was recently homeless & we supported him during his transition to find a home. #critlib
    Wed, Feb 17 2016 02:16:53
  56. kellymce
    Kelly McElroy@kellymce
    @bembrarian I have heard of this happening in at least one other academic library. Probably happens a lot around campus. #critlib
    Wed, Feb 17 2016 02:18:37
  57. jkgadsby
    Joanna Gadsby@jkgadsby
    @bembrarian There was a student living in our 24 hr space and "campus" made the decision to ignore it. #shameful #critlib
    Wed, Feb 17 2016 02:20:26
  58. kittenhumyn
    Kat@kittenhumyn
    Following #critlib taking notes
    Wed, Feb 17 2016 02:14:19
  59. oksveta
    sveta@oksveta
    A1.1 at a public uni library, homeless patrons are part of our user community, but because academic not seen as 'core users' #critlib
    Wed, Feb 17 2016 02:15:37
  60. oksveta
    sveta@oksveta
    A1.2 but this framework effectively erases university students experiencing homelessness, which is an issue in our campus #critlib
    Wed, Feb 17 2016 02:17:11
  61. sunnykins
    Sunny Kim@sunnykins
    @GinaMurrell1 #critlib I'm still learning about the systems around me but I know @SPLBuzz partners with social service agencies to reach yth
    Wed, Feb 17 2016 02:15:49
  62. jkgadsby
    Joanna Gadsby@jkgadsby
    Chiming in late from Bmore. Working in acad lib that does no outreach but hosts many homeless patrons daily. #critlib
    Wed, Feb 17 2016 02:15:56
  63. kellymce
    Kelly McElroy@kellymce
    A1: Not explicitly, nope. Dunno how often we get questions at ref/circ that end up being referrals. #critlib
    Wed, Feb 17 2016 02:15:59
  64. kellymce
    Kelly McElroy@kellymce
    A1: comm'ty users can use computers, and get a lib card -- but you need an address (and/or driver's license) to get the card. #critlib
    Wed, Feb 17 2016 02:20:39
  65. kittenhumyn
    Kat@kittenhumyn
    Yes! Is there any way to combat this? #critlib  https://twitter.com/kellymce/status/699780469873750016 …
    Wed, Feb 17 2016 02:22:44
  66. kellymce
    Kelly McElroy@kellymce
    .@kittenhumyn apparently in OR, you can get an ID w/a "descriptive address" but still a lot of barriers. #critlib  http://www.oregon.gov/ODOT/DMV/pages/driverid/idproof.aspx#residence …
    Wed, Feb 17 2016 02:25:24
  67. GinaMurrell1
    Gina Murrell@GinaMurrell1
    @kittenhumyn Yes. Some libraries are allowing homeless patrons to use a shelter address when applying for a library card. #critlib
    Wed, Feb 17 2016 02:26:36
  68. christielouwho
    Christie Kliewer@christielouwho
    @GinaMurrell1 @kittenhumyn we accept shelter addresses and corrections facilitiess for patrons at our public library (large system) #critlib
    Wed, Feb 17 2016 02:34:52
  69. PoorCharlotte
    Charlotte E. Price@PoorCharlotte
    @kittenhumyn at my mum’s library, patrons could present a letter from a shelter in lieu of driver’s license. Not perfect solution #critlib
    Wed, Feb 17 2016 02:31:11
  70. AprilHathcock
    April Hathcock@AprilHathcock
    Public lib where I used to work also did this. & shelters/PO boxes wldn't count. I'd sign ppl up anyway. #critlib  https://twitter.com/kellymce/status/699780469873750016 …
    Wed, Feb 17 2016 02:24:34
  71. zinelib
    Jenna Freedman@zinelib
    Yes to signing up people w/out an address! Should be resistance-as-policy for undocumented people as well. #critlib  https://twitter.com/AprilHathcock/status/699781453102628868 …
    Wed, Feb 17 2016 02:27:36
  72. colin_gpe
    Guadalupe Colín@colin_gpe
    @zinelib #critlib assuring them that the library doesn’t track them or anything of the sort is helpful too!
    Wed, Feb 17 2016 02:29:04
  73. foureyedsoul
    Ryan P. Randall@foureyedsoul
    @colin_gpe @zinelib I wouldn't have thought to emphasize that. Thank you! #critlib
    Wed, Feb 17 2016 02:31:48
  74. amelish
    amelish@amelish
    +++ something all of our patrons should in theory be concerned about! #critlib  https://twitter.com/colin_gpe/status/699782586088841216 …
    Wed, Feb 17 2016 02:31:11
  75. whippersnapperQ
    Calle Cai@whippersnapperQ
    @amelish Tho being homeless means ur constantly being harassed by police & tracked in so many ways that this is just one instance. #critlib
    Wed, Feb 17 2016 02:33:24
  76. amelish
    amelish@amelish
    yes so let's extra not be like that. #critlib  https://twitter.com/whippersnapperQ/status/699783677367209984 …
    Wed, Feb 17 2016 02:34:31
  77. mauraweb
    Maura Smale@mauraweb
    A1: We don't, which I think is prob not uncommon for acad libs, even those open to the neighborhood. #critlib
    Wed, Feb 17 2016 02:17:10
  78. mauraweb
    Maura Smale@mauraweb
    A1: The college where I work for sure has svcs for homeless students, tho we've not worked w/those offices directly that I know of. #critlib
    Wed, Feb 17 2016 02:18:37
  79. bembrarian
    Greg Bem, MLIS@bembrarian
    @mauraweb How open is your library to the neighborhood? What does that look like? Do a lot of non-academic folks use your lib? #critlib
    Wed, Feb 17 2016 02:18:46
  80. mauraweb
    Maura Smale@mauraweb
    @bembrarian Technically open but in prac don't get much neighb use, ID req to enter bldg w/lib = discourages (+ pub lib is nearby). #critlib
    Wed, Feb 17 2016 02:22:01
  81. bembrarian
    Greg Bem, MLIS@bembrarian
    @mauraweb Woah. ID required to enter the library's building? That's very closed, IMHO. #critlib
    Wed, Feb 17 2016 02:22:31
  82. mauraweb
    Maura Smale@mauraweb
    @bembrarian Not the lib but the campus, we're w/in a bldg w/other uses. ID req is standard across CUNY afaik. #critlib
    Wed, Feb 17 2016 02:24:24
  83. jessicahochman
    Jessica Hochman@jessicahochman
    @bembrarian @mauraweb same at my inst, but the only seem to ask on weekends. #critlib
    Wed, Feb 17 2016 02:23:03
  84. mauraweb
    Maura Smale@mauraweb
    @jessicahochman @bembrarian Yah, there's scanning in/signing in to get into all of the college buildings at MPOW. #critlib
    Wed, Feb 17 2016 02:26:13
  85. colin_gpe
    Guadalupe Colín@colin_gpe
    in a reference class while following #critlib inception?
    Wed, Feb 17 2016 02:17:29
  86. CharissaAPowell
    Charissa Powell@CharissaAPowell
    A1 Not to my knowledge...but there is also not a large homeless population in my town #critlib  https://twitter.com/GinaMurrell1/status/699778161689686016 …
    Wed, Feb 17 2016 02:17:42
  87. Brarian
    SLComstock@Brarian
    Naperville library trained staff in social work srvcs to recognize broad spectrum: not 'homeless' but 'unhomed'. Mental health key #critlib
    Wed, Feb 17 2016 02:18:01
  88. zinelib
    Jenna Freedman@zinelib
    @Brarian How intense is the training? Does it address systemic oppression? Is there certification? Is there staff resistance? #critlib
    Wed, Feb 17 2016 02:21:03
  89. cuttingthecheez
    Nisha@cuttingthecheez
    @Brarian Wow, I have never heard that term. Really interesting. I wonder how this "works" compared to hiring a social worker. #critlib
    Wed, Feb 17 2016 02:19:24
  90. thelizbrarian
    Liz McGlynn@thelizbrarian
    @Brarian what gets me upset is librns aren't soc workers! No one benefits from that arrangement/more passing the buck #critlib
    Wed, Feb 17 2016 02:23:32
  91. colin_gpe
    Guadalupe Colín@colin_gpe
    @thelizbrarian @Brarian #critlib exactly! we don’t know how to help. If there’s no funding for a social worker, libraries should do training
    Wed, Feb 17 2016 02:25:39
  92. Brarian
    SLComstock@Brarian
    @thelizbrarian Agreed. Naperville initiative a triage approach based on who sees spectrum of community. @davidjseleb wise #critlib
    Wed, Feb 17 2016 02:33:09
  93. kcrowe
    ❄Kate Crowe❄@kcrowe
    A1 not explicitly, nope (again, private university, but as others have pointed out, open terminals due to gov't depository status). #critlib
    Wed, Feb 17 2016 02:18:17
  94. GinaMurrell1
    Gina Murrell@GinaMurrell1
    Judging by the answers to Q1, it seems services for homeless patrons at most libraries are sorely lacking. Sad (but not shocking). #critlib
    Wed, Feb 17 2016 02:18:23
  95. ComposedCitrine
    CyndeeSturgisLandrum@ComposedCitrine
    A1: Not currently, but it is an on-going discussion. Since I'm new to my role, it's something I'll be assessing for the future. #critlib
    Wed, Feb 17 2016 02:19:02
  96. amelish
    amelish@amelish
    A1 Working in special collections, no. Main library open to public until 12a then ID checks. Lobby remains open 24-7. #critlib
    Wed, Feb 17 2016 02:19:10
  97. colin_gpe
    Guadalupe Colín@colin_gpe
    @amelish this also happens at the library I used to work. The rules are even harsher during finals. #critlib
    Wed, Feb 17 2016 02:20:47
  98. amelish
    amelish@amelish
    . @colin_gpe To be fair, I only pull late nights to work on my own finals. Maybe more lenient (no checks?) the rest of the time #critlib
    Wed, Feb 17 2016 02:23:10
  99. zinelib
    Jenna Freedman@zinelib
    A1: my private urban women's college library doesn't explicitly offer svc to homeless. tbh I can't imagine what that wd look like. #critlib
    Wed, Feb 17 2016 02:19:23
  100. zinelib
    Jenna Freedman@zinelib
    A1: just realized that our open guest wireless network provides service to homeless, if they have a smart phone. #critlib
    Wed, Feb 17 2016 02:32:11
  101. mauraweb
    Maura Smale@mauraweb
    @zinelib Yes! That is hyoooge here in NYC I think - I see loads of folks using wifi outside the BPL, CUNY GC, etc. #critlib
    Wed, Feb 17 2016 02:36:07
  102. AprilHathcock
    April Hathcock@AprilHathcock
    A2 Our lib is locked down so you can't even get in w/o ID. So no homeless at all. And we are in New York City. So...yeah. :( #critlib
    Wed, Feb 17 2016 02:19:30
  103. PoorCharlotte
    Charlotte E. Price@PoorCharlotte
    A1 (from my mum, who was in a city library): None in specific, they could go to any services/classes offered. Budget cuts, tho… #critlib
    Wed, Feb 17 2016 02:20:11
  104. foureyedsoul
    Ryan P. Randall@foureyedsoul
    A1 As a comm. coll., we have "retention alerts" for students with variety of issues. Have used when students w/ housing insecurity #critlib
    Wed, Feb 17 2016 02:24:31
  105. foureyedsoul
    Ryan P. Randall@foureyedsoul
    A1.1 Housing insecurity can affect your highly regular patrons, even your student workers, without being very obvious. #critlib
    Wed, Feb 17 2016 02:25:56
  106. Q2. Does your library have policies that prohibit behaviors often associated with homelessness?
  107. GinaMurrell1
    Gina Murrell@GinaMurrell1
    On to Q2: Does your library have policies that prohibit behaviors often associated with homelessness? #critlib
    Wed, Feb 17 2016 02:20:30
  108. PoorCharlotte
    Charlotte E. Price@PoorCharlotte
    A2 (from my mum): Yes. Had rules for behavior, made sure the homeless knew. Rules like no unaccompanied adults in children’s area #critlib
    Wed, Feb 17 2016 02:22:16
  109. cuttingthecheez
    Nisha@cuttingthecheez
    @PoorCharlotte How are the homeless identified though? Is it a "warning" of the rules based upon appearance? #critlib
    Wed, Feb 17 2016 02:23:12
  110. PoorCharlotte
    Charlotte E. Price@PoorCharlotte
    @cuttingthecheez I believe they worked with the shelters and/or food kitchens on that #critlib
    Wed, Feb 17 2016 02:24:22
  111. PoorCharlotte
    Charlotte E. Price@PoorCharlotte
    A2.2 (for mum) other rules: No public drunkenness. No fighting. Just the general behavior policies that everyone had to follow. #critlib
    Wed, Feb 17 2016 02:25:26
  112. PoorCharlotte
    Charlotte E. Price@PoorCharlotte
    A2.3 (from my mum) No state ID needed to get library card - homeless could present a letter from a shelter in lieu of I.D. #critlib
    Wed, Feb 17 2016 02:27:14
  113. bembrarian
    Greg Bem, MLIS@bembrarian
    @PoorCharlotte Curious to think about perceptions/prejudice re: homelessness as relating to substances and violence. #critlib
    Wed, Feb 17 2016 02:26:39
  114. kellymce
    Kelly McElroy@kellymce
    A2: Late night hours, you have to have a campus ID to be in the building. #critlib
    Wed, Feb 17 2016 02:22:33
  115. AprilHathcock
    April Hathcock@AprilHathcock
    A2. Yes. MFPOW at public lib didn't allow washing in bathrooms or SLEEPING. Sigh. That was a prob for everyone. #critlib
    Wed, Feb 17 2016 02:22:55
  116. AprilHathcock
    April Hathcock@AprilHathcock
    A2. This public lib was in central FL. So lots of old folks. So sleeping in library was kind of a thing for everyone. #critlib
    Wed, Feb 17 2016 02:23:27
  117. ComposedCitrine
    CyndeeSturgisLandrum@ComposedCitrine
    A2: Unfortunately! #critlib
    Wed, Feb 17 2016 02:23:25
  118. davidjseleb
    David J. Seleb@davidjseleb
    @GinaMurrell1 My library has Rules of Behavior, but has tried to avoid rules that "prohibit homelessness" such as "no sleeping" #critlib
    Wed, Feb 17 2016 02:23:34
  119. knsievert
    Kaia@knsievert
    A2 My public library had a no sleeping rule framed as a health concern #critlib
    Wed, Feb 17 2016 02:23:37
  120. bembrarian
    Greg Bem, MLIS@bembrarian
    A2 We're really open in our lib & haven't developed many antagonistic policies, except against noise & sex. #critlib  https://twitter.com/GinaMurrell1/status/699780430011064320 …
    Wed, Feb 17 2016 02:23:41
  121. amelish
    amelish@amelish
    aiii #critlib happening so fast. Anyone have collections representing / documenting homelessness? Outreach could use a broad base...
    Wed, Feb 17 2016 02:24:56
  122. thelizbrarian
    Liz McGlynn@thelizbrarian
    A2 we had a no sleeping rule that I usually didn't enforce. #critlib
    Wed, Feb 17 2016 02:25:15
  123. bembrarian
    Greg Bem, MLIS@bembrarian
    @thelizbrarian @jkgadsby "Excuse me, you're not allowed to sleep here." "I'm not sleeping, I'm resting my eyes." #critlib
    Wed, Feb 17 2016 02:25:37
  124. MissFabularian
    Miss Fabularian@MissFabularian
    A2: if you want a library card, you must have an address establishing you within the library's city. #critlib
    Wed, Feb 17 2016 02:26:26
  125. ProudPoodleMom
    Emily Lofquist@ProudPoodleMom
    A1: No... V wealthy and V small suburb. To my knowledge we do not have any resources in our direct community for the homeless. #critlib
    Wed, Feb 17 2016 02:26:58
  126. bembrarian
    Greg Bem, MLIS@bembrarian
    @bembrarian @PoorCharlotte How does the general public, and how do inst. admin. define homelessness? What are defined stereotypes? #critlib
    Wed, Feb 17 2016 02:27:18
  127. JessicaLColbert
    Jessica Colbert@JessicaLColbert
    A2: must be affiliated to use printers #critlib
    Wed, Feb 17 2016 02:27:38
  128. JessicaLColbert
    Jessica Colbert@JessicaLColbert
    A2: For non-affiliated borrowing card, MUST present ID AND current address. #critlib
    Wed, Feb 17 2016 02:26:39
  129. cuttingthecheez
    Nisha@cuttingthecheez
    A2. I wonder what the implications would be to use the library as a home address? #critlib
    Wed, Feb 17 2016 02:28:18
  130. bembrarian
    Greg Bem, MLIS@bembrarian
    @cuttingthecheez I'm reminded of the first season of Portlandia w/ the hide and seek legend who lives under the lib's stairs. #critlib
    Wed, Feb 17 2016 02:29:20
  131. oksveta
    sveta@oksveta
    A2.1 we have a number..including some that truly reflect our lack of meaningful programs/infrastructure to address homelessness #critlib
    Wed, Feb 17 2016 02:28:25
  132. oksveta
    sveta@oksveta
    A2.2 ie generalized policy to address very specific "problem patrons" or broader to discourage certain groups of users #critlib
    Wed, Feb 17 2016 02:36:04
  133. thelizbrarian
    Liz McGlynn@thelizbrarian
    We'd let anyone who had some form of ID (tho still prohibitive) get a computer pass. Had to have an address to check out books #critlib
    Wed, Feb 17 2016 02:28:53
  134. CharissaAPowell
    Charissa Powell@CharissaAPowell
    A2) just skimmed our policies and nothing jumps out at me... #critlib
    Wed, Feb 17 2016 02:29:00
  135. GinaMurrell1
    Gina Murrell@GinaMurrell1
    In theory, #libraries are welcoming to all. Unfortunately, there are many policies keeping access from the homeless. #critlib
    Wed, Feb 17 2016 02:29:47
  136. Brarian
    SLComstock@Brarian
    @zinelib CITY of Naperville supported/paid 4 training to leverage. oak park library @davidjseleb took it on based in #community #critlib
    Wed, Feb 17 2016 02:29:55
  137. sunnykins
    Sunny Kim@sunnykins
    #critlib here's a question: how do these anti-homeless policies get applied? are there patterns of racial bias in enforcement?
    Wed, Feb 17 2016 02:30:01
  138. thelizbrarian
    Liz McGlynn@thelizbrarian
    @sunnykins abbbb. sooo. luuuute. lyyyyy. #critlib
    Wed, Feb 17 2016 02:31:30
  139. AprilHathcock
    April Hathcock@AprilHathcock
    Good Q. Esp given many homeless are ex-cons and most incarcerated are black and brown men. #critlib  https://twitter.com/sunnykins/status/699782825298362368 …
    Wed, Feb 17 2016 02:31:42
  140. ComposedCitrine
    CyndeeSturgisLandrum@ComposedCitrine
    A2: always wondered how you enforce a no sleeping policy objectively. Ppl perceived to be homeless can't sleep, but babies are ok? #critlib
    Wed, Feb 17 2016 02:30:03
  141. bembrarian
    Greg Bem, MLIS@bembrarian
    @ComposedCitrine Are babies allowed to sleep in the library? #critlib
    Wed, Feb 17 2016 02:31:02
  142. jessicahochman
    Jessica Hochman@jessicahochman
    @bembrarian @ComposedCitrine seems like a win-win when babies sleep in the library ;) #critlib
    Wed, Feb 17 2016 02:32:12
  143. kcrowe
    ❄Kate Crowe❄@kcrowe
    @ComposedCitrine seriously, especially at a uni library. There is no acad. library not constantly filled with people sleeping. #critlib
    Wed, Feb 17 2016 02:31:33
  144. GinaMurrell1
    Gina Murrell@GinaMurrell1
    @kcrowe @ComposedCitrine Lots of sleeping students at my uni library every single day! #critlib
    Wed, Feb 17 2016 02:38:51
  145. ProudPoodleMom
    Emily Lofquist@ProudPoodleMom
    A2: Must have a home address within the village to get a libcard -- which is also used at times for program registration #critlib
    Wed, Feb 17 2016 02:35:06
  146. schomj
    Jessica@schomj
    A2 We bring in Affirmative Action to help with "problem patrons" since they're likely to be students or employees #critlib
    Wed, Feb 17 2016 02:41:17
  147. schomj
    Jessica@schomj
    A2 But while we do have homeless students, my impression is that they're more likely to sleep than cause problems #critlib
    Wed, Feb 17 2016 02:42:19
  148. Q3. What kind of staff training, if any, does the library provide in serving homeless patrons?
  149. GinaMurrell1
    Gina Murrell@GinaMurrell1
    Q3. What kind of staff training, if any, does the library provide in serving homeless patrons? #critlib
    Wed, Feb 17 2016 02:31:00
  150. bembrarian
    Greg Bem, MLIS@bembrarian
    A3. None. Though if there was an identified homeless population that used our lib., we would do training. #critlib  https://twitter.com/GinaMurrell1/status/699783073202745345 …
    Wed, Feb 17 2016 02:32:02
  151. bembrarian
    Greg Bem, MLIS@bembrarian
    @bembrarian Paradigm-wise, it seems like a lot of libs could be more proactive in identifying potential homeless using their lib. #critlib
    Wed, Feb 17 2016 02:33:05
  152. bembrarian
    Greg Bem, MLIS@bembrarian
    @bembrarian In a positive, service-providing way, of course. #critlib
    Wed, Feb 17 2016 02:33:42
  153. AprilHathcock
    April Hathcock@AprilHathcock
    A3 The only training we got in public lib was "Here's a whistle. Use it if a homeless person gets creepy in the stacks." #critlib
    Wed, Feb 17 2016 02:33:06
  154. AprilHathcock
    April Hathcock@AprilHathcock
    I still have that stupid whistle. #critlib
    Wed, Feb 17 2016 02:35:06
  155. fiiidget
    S. Hackney@fiiidget
    implicitly reinforcing negative stereotypes abt homelessness is crappy & dehumanizing & hurts everyone. >:( #critlib  https://twitter.com/AprilHathcock/status/699783600380755968 …
    Wed, Feb 17 2016 02:36:58
  156. bembrarian
    Greg Bem, MLIS@bembrarian
    @AprilHathcock Oh jesus. #critlib
    Wed, Feb 17 2016 02:33:56
  157. JessicaLColbert
    Jessica Colbert@JessicaLColbert
    A3: GAs got "disruptive patron" training. included white man doing black stereotype for homeless patron. Some of us were furious. #critlib
    Wed, Feb 17 2016 02:33:18
  158. thelizbrarian
    Liz McGlynn@thelizbrarian
    @JessicaLColbert I'm fighting for the day when "disruptive patron"/"problem patron" gets stricken from the librarian vocab. #critlib
    Wed, Feb 17 2016 02:35:31
  159. jessicahochman
    Jessica Hochman@jessicahochman
    @JessicaLColbert yikes. Anybody report that? #critlib
    Wed, Feb 17 2016 02:35:17
  160. JessicaLColbert
    Jessica Colbert@JessicaLColbert
    @jessicahochman Yes. A group of us are working to change the videos used. #critlib
    Wed, Feb 17 2016 02:36:48
  161. jessicahochman
    Jessica Hochman@jessicahochman
    @JessicaLColbert that's so awesome. Hey, #critlib could make better videos with a critical/culturally responsive perspective.
    Wed, Feb 17 2016 02:38:55
  162. foureyedsoul
    Ryan P. Randall@foureyedsoul
    @JessicaLColbert @jessicahochman That's in a ****ing video? It was deliberate & considered? My jaw's literally hanging open. #critlib
    Wed, Feb 17 2016 02:38:04
  163. JessicaLColbert
    Jessica Colbert@JessicaLColbert
    @foureyedsoul @jessicahochman Yes. Was originally used for RA training (homeless person in dorm). #critlib
    Wed, Feb 17 2016 02:39:09
  164. foureyedsoul
    Ryan P. Randall@foureyedsoul
    @JessicaLColbert @jessicahochman I won't type them here, but I'd have _words_ with whomever made these choices. #critlib
    Wed, Feb 17 2016 02:40:41
  165. JessicaLColbert
    Jessica Colbert@JessicaLColbert
    @foureyedsoul @jessicahochman First, I was mad a COP #acab was speaking to us about deescalation #critlib
    Wed, Feb 17 2016 02:42:19
  166. JessicaLColbert
    Jessica Colbert@JessicaLColbert
    @foureyedsoul @jessicahochman And then some of us talked to HR about it, and the police chief agreed to have us work to change them #critlib
    Wed, Feb 17 2016 02:43:10
  167. jessicahochman
    Jessica Hochman@jessicahochman
    @JessicaLColbert @foureyedsoul that's super cool; it's great you spoke up and real change is happening! #critlib
    Wed, Feb 17 2016 02:44:22
  168. foureyedsoul
    Ryan P. Randall@foureyedsoul
    @jessicahochman @JessicaLColbert Seriously. I'm impressed. Thank you for doing, especially as I assume it wasn't comfortable/easy. #critlib
    Wed, Feb 17 2016 02:45:13
  169. JessicaLColbert
    Jessica Colbert@JessicaLColbert
    @foureyedsoul @jessicahochman I think all three of us who spoke up also have mental illnesses, which was also in the training #critlib
    Wed, Feb 17 2016 02:46:42
  170. PoorCharlotte
    Charlotte E. Price@PoorCharlotte
    A3 (From mum) workshops on difficult patrons in general. police gave training on deescalation (lots of addiction issues, violence) #critlib
    Wed, Feb 17 2016 02:34:51
  171. Brarian
    SLComstock@Brarian
    Key thing is that #communityinformatics informed @davidjseleb leadership w/@ComposedCitrine to respond to documented need. #critlib
    Wed, Feb 17 2016 02:35:43
  172. davidjseleb
    David J. Seleb@davidjseleb
    @GinaMurrell1 That's one of the objectives for our new manager, to determine the appropriate staff training needed #critlib
    Wed, Feb 17 2016 02:36:30
  173. kcrowe
    ❄Kate Crowe❄@kcrowe
    A3 not to my knowledge, but our Access Librarian was a bartender/bouncer, he is fabulous at de-escalation. He should do a training! #critlib
    Wed, Feb 17 2016 02:36:32
  174. thelizbrarian
    Liz McGlynn@thelizbrarian
    A3 generic deescalation training from HR (which was honestly a total nightmare) #critlib
    Wed, Feb 17 2016 02:37:12
  175. cuttingthecheez
    Nisha@cuttingthecheez
    @thelizbrarian Yes, I think "deescalation" is subjective in practice. #critlib
    Wed, Feb 17 2016 02:38:35
  176. GinaMurrell1
    Gina Murrell@GinaMurrell1
    I'm finding your answers to Q3 esp interesting; I think workshops on serving homeless users would help. But respect for all is key. #critlib
    Wed, Feb 17 2016 02:37:18
  177. whippersnapperQ
    Calle Cai@whippersnapperQ
    @GinaMurrell1 Yes, trainings are important but smtms seen as delivered solution, rather than small step towards real respect & care #critlib
    Wed, Feb 17 2016 02:41:27
  178. thelizbrarian
    Liz McGlynn@thelizbrarian
    @whippersnapperQ @GinaMurrell1 SUCH an important point! #critlib
    Wed, Feb 17 2016 02:42:28
  179. GinaMurrell1
    Gina Murrell@GinaMurrell1
    @whippersnapperQ Respect & care - just treating the homeless as human beings - should be basic. Sadly, oftentimes it's not. #critlib
    Wed, Feb 17 2016 02:46:07
  180. ComposedCitrine
    CyndeeSturgisLandrum@ComposedCitrine
    A3: Training related to dealing w/difficult patrons but nothing yet to engage with patrons facing homelessness. I got work to do. #critlib
    Wed, Feb 17 2016 02:37:28
  181. alegriarchivist
    Jeanette Wallace@alegriarchivist
    It seems like the only training libraries give regarding homelessness is negative. Eg:how to deal with "problem patrons" #critlib
    Wed, Feb 17 2016 02:38:03
  182. ebeaz
    Evan Beazley@ebeaz
    @alegriarchivist Agreed. Where are these perceptions coming from? Is it systemic? Societal? #critlib
    Wed, Feb 17 2016 02:40:18
  183. alegriarchivist
    Jeanette Wallace@alegriarchivist
    @ebeaz A lot of people who are homeless suffer from mental illness too, and there's still a lot of stigma associated with that. #critlib
    Wed, Feb 17 2016 02:42:07
  184. bembrarian
    Greg Bem, MLIS@bembrarian
    @alegriarchivist Are there any open trainings like these available online? Would love to experience something so negative! #critlib
    Wed, Feb 17 2016 02:39:17
  185. zinelib
    Jenna Freedman@zinelib
    A3: There could b labor issues to discuss. Perspectives vary by job bc sometimes librarians decide & support staff have to enforce. #critlib
    Wed, Feb 17 2016 02:38:14
  186. mauraweb
    Maura Smale@mauraweb
    @zinelib Yup. We've done some all-library worker workshops but doesn't change that support staff on svc desks more than lib fac. #critlib
    Wed, Feb 17 2016 02:42:55
  187. bembrarian
    Greg Bem, MLIS@bembrarian
    (Aside) is it exceptional to say that all the librarians I work with are tolerant, inclusive, and respectful? #critlib
    Wed, Feb 17 2016 02:38:24
  188. alsnyder02
    Andrea Snyder@alsnyder02
    I focus trainings on reducing barriers for all, social service & community resources. Generally not specially on homelessness #Critlib
    Wed, Feb 17 2016 02:38:31
  189. kittenhumyn
    Kat@kittenhumyn
    does your library have specific programming for homeless patrons? #critlib
    Wed, Feb 17 2016 02:39:24
  190. kittenhumyn
    Kat@kittenhumyn
    @kittenhumyn if your library does have srvcs for homeless patrons, are they included in the brainstorming/planning in any way? #critlib
    Wed, Feb 17 2016 02:39:41
  191. ProudPoodleMom
    Emily Lofquist@ProudPoodleMom
    A3: recently watched this webinar w/ staff  http://bit.ly/1TpKnz1  our "challenging patrons" are rowdy kids not homeless #critlib
    Wed, Feb 17 2016 02:44:51
  192. Q4. What role should the library have in providing support services to homeless patrons?
  193. GinaMurrell1
    Gina Murrell@GinaMurrell1
    Q4. What role should the library have in providing support services to homeless patrons? #critlib
    Wed, Feb 17 2016 02:40:25
  194. colin_gpe
    Guadalupe Colín@colin_gpe
    #critlib partnering with local organizations that help them can be useful.
    Wed, Feb 17 2016 02:40:35
  195. This is a great video lecture from a practitioner. A Librarian's Guide to Homelessness #critlib  http://youtu.be/FYiEEhhrFh4 
    Andrea Snyder@alsnyder02
    ·
    Wed, Feb 17 2016 02:40:56
  196. cuttingthecheez
    Nisha@cuttingthecheez
    @alsnyder02 Thanks for the resource! #critlib
    Wed, Feb 17 2016 02:41:24
  197. jessicahochman
    Jessica Hochman@jessicahochman
    @alsnyder02 thanks for sharing this! #critlib
    Wed, Feb 17 2016 02:41:49
  198. hanamerino
    alex hanam@hanamerino
    aah! I'm late to #critlib after reminding my fellow MLISers today! i'm Alex, acad lib worker, MLIS student, mostly watching & learning tn
    Wed, Feb 17 2016 02:41:40
  199. Brarian
    SLComstock@Brarian
    We in LIS need to face our discourses: "homeless" as proxy. Community colleges, state, public library: we are natural supports #critlib
    Wed, Feb 17 2016 02:41:51
  200. AprilHathcock
    April Hathcock@AprilHathcock
    A4 Treat them as a patron base rather than a problem area. Develop services/programming tailored to their needs. #critlib
    Wed, Feb 17 2016 02:42:19
  201. AprilHathcock
    April Hathcock@AprilHathcock
    Also remembering that we are libs. We provide info, not solutions. Refer but don't try to overdo. Bad for everyone. #critlib
    Wed, Feb 17 2016 02:46:56
  202. amelish
    amelish@amelish
    . @AprilHathcock Seems hard (if worth it) to draw a line and know whether that line is about what's best for library, patrons, libs #critlib
    Wed, Feb 17 2016 02:50:10
  203. bembrarian
    Greg Bem, MLIS@bembrarian
    A4. I like the idea of being open/transparent re: providing the services, to positively influence others. #critlib  https://twitter.com/GinaMurrell1/status/699785444242825216 …
    Wed, Feb 17 2016 02:42:30
  204. colin_gpe
    Guadalupe Colín@colin_gpe
    #critlib I’ve seen homeless people volunteer at the library as well. The library is their home so there should be more resources to help!
    Wed, Feb 17 2016 02:42:57
  205. bembrarian
    Greg Bem, MLIS@bembrarian
    @colin_gpe Partnership is key, gaining new perspectives. Being a leader but not the only leader. #critlib
    Wed, Feb 17 2016 02:43:01
  206. kcrowe
    ❄Kate Crowe❄@kcrowe
    A4 This is hyperlocal, but I've discussed working w fac member who does outreach in homeless comm/soc services on oral hist project #critlib
    Wed, Feb 17 2016 02:43:08
  207. kcrowe
    ❄Kate Crowe❄@kcrowe
    @kcrowe A4 both with service providers & people in homeless community. We haven't figured out *how* yet tho. #critlib
    Wed, Feb 17 2016 02:44:19
  208. alsnyder02
    Andrea Snyder@alsnyder02
    While not all libs will be able to provide social services on site, all should know of the community orgs & be able to do referrals #critlib
    Wed, Feb 17 2016 02:44:18
  209. ComposedCitrine
    CyndeeSturgisLandrum@ComposedCitrine
    Q4: creating services/programs with patrons experiencing homelessness. Love quote from Oak Park's new social worker on this #critlib
    Wed, Feb 17 2016 02:44:23
  210. davidjseleb
    David J. Seleb@davidjseleb
    @GinaMurrell1 I see our role as part of broad community engagement, working with partners. Welcome, engage, identify, guide, refer. #critlib
    Wed, Feb 17 2016 02:44:28
  211. colin_gpe
    Guadalupe Colín@colin_gpe
    @davidjseleb @GinaMurrell1 #critlib and we we shouldn’t be reinforcing negative stereotypes.
    Wed, Feb 17 2016 02:46:01
  212. schomj
    Jessica@schomj
    A4 Our homeless users are probably students, so getting them info for campus or community services seems key + #critlib
    Wed, Feb 17 2016 02:44:43
  213. schomj
    Jessica@schomj
    A4 that said, we haven't done any targeted outreach and I'm not sure if we'd get much uni support (don't pull back the curtain) #critlib
    Wed, Feb 17 2016 02:46:31
  214. bembrarian
    Greg Bem, MLIS@bembrarian
    @schomj If at a uni, there must be a committee that deals with homelessness on some level (beyond the library)??? #critlib
    Wed, Feb 17 2016 02:47:04
  215. schomj
    Jessica@schomj
    @bembrarian not to my knowledge, but I think a lot of that work is done quietly by diversity, VA, other offices #critlib
    Wed, Feb 17 2016 02:48:51
  216. foureyedsoul
    Ryan P. Randall@foureyedsoul
    @schomj @bembrarian We use retention alerts & individual counselor appointments at MPOW. Maybe advocate for similar there if poss.? #critlib
    Wed, Feb 17 2016 02:52:50
  217. schomj
    Jessica@schomj
    @foureyedsoul @bembrarian Our whole advising system is borked. Campus initiative to fix it is in progress, but... #critlib
    Wed, Feb 17 2016 02:54:37
  218. oksveta
    sveta@oksveta
    #critilb A4 as uni lib, i get that many of our services are for affiliates... but v important to treat everyone who comes in w/respect +
    Wed, Feb 17 2016 02:43:52
  219. oksveta
    sveta@oksveta
    #critlib A4.2 & recognize that housing insecurity effects our whole community, including those who are formally affiliated with the uni
    Wed, Feb 17 2016 02:45:03
  220. oksveta
    sveta@oksveta
    #critlib A4.3 how we treat those who are visibly homeless (or so we presume) impacts/reflect/reinforces overall culture of the institution
    Wed, Feb 17 2016 02:46:04
  221. ComposedCitrine
    CyndeeSturgisLandrum@ComposedCitrine
    A4: Dallas public was doing some great podcast programs w/ homeless patrons a while back #critlib
    Wed, Feb 17 2016 02:45:21
  222. PoorCharlotte
    Charlotte E. Price@PoorCharlotte
    A4 I (and mum) agree respect 1st off. working with city services to have counsellors on hand several x a week can also help #critlib
    Wed, Feb 17 2016 02:45:38
  223. alsnyder02
    Andrea Snyder@alsnyder02
    When working in Baltimore, I made sure that I knew the major service providers so I could confidently tell ppl about the services. #Critlib
    Wed, Feb 17 2016 02:46:02
  224. hanamerino
    alex hanam@hanamerino
    library goals from #critlib: do better!  https://twitter.com/kcrowe/status/699780524294983681 …
    Wed, Feb 17 2016 02:46:07
  225. kcrowe
    ❄Kate Crowe❄@kcrowe
    protip: frame it as a service for bike commuters. :) #critlib  https://twitter.com/hanamerino/status/699786877453344768 …
    Wed, Feb 17 2016 02:47:06
  226. amelish
    amelish@amelish
    A4 Partnerships with other organizations and individuals important to homeless patrons - in case we forgot, not a monolith #critlib
    Wed, Feb 17 2016 02:46:55
  227. amelish
    amelish@amelish
    A4 but also learning more about homeless patrons w/o violating privacy seems like a starting point (others have mentioned) #critlib
    Wed, Feb 17 2016 02:47:11
  228. thelizbrarian
    Liz McGlynn@thelizbrarian
    A4 something I can do better personally is speak up when meetings take a turn toward the disrespectful and venting becomes..more #critlib
    Wed, Feb 17 2016 02:47:01
  229. thelizbrarian
    Liz McGlynn@thelizbrarian
    Having the right attitude is step 1 and sadly not everyone is so inclusive/empathetic as #critlib, even in libraries
    Wed, Feb 17 2016 02:48:49
  230. knsievert
    Kaia@knsievert
    A4 At public lib, I attended meetings our local coalition for homeless persons (consisting of local service agencies) #critlib
    Wed, Feb 17 2016 02:47:07
  231. knsievert
    Kaia@knsievert
    A4 it was great for keeping on top of places/service for referrals. If I could go back, I would try to expand this 2 more outreach #critlib
    Wed, Feb 17 2016 02:48:30
  232. bembrarian
    Greg Bem, MLIS@bembrarian
    This is a fantastic idea. Going to add it to my docket of things to do this week. :D Thank you! #critlib  https://twitter.com/knsievert/status/699787129543503872 …
    Wed, Feb 17 2016 02:48:05
  233. kcrowe
    ❄Kate Crowe❄@kcrowe
    A4 question for the acad librarians - do any of you have MSW programs you partner w on this? #critlib
    Wed, Feb 17 2016 02:48:42
  234. mauraweb
    Maura Smale@mauraweb
    @kcrowe We don't, but maybe we could. We've hosted discussions w/the counseling folks & lib staff tho not specific to homelessness. #critlib
    Wed, Feb 17 2016 02:53:43
  235. cuttingthecheez
    Nisha@cuttingthecheez
    A4. I support library-initiatives. It makes, but I wonder what libs would do if SE issues were dealt with. How would role change? #critlib
    Wed, Feb 17 2016 02:49:51
  236. Brarian
    SLComstock@Brarian
    Women & children are high risk: studies show domestic violence as driver toward "homelessness". Libraries offer digital safety too #critlib
    Wed, Feb 17 2016 02:50:01
  237. Brarian
    SLComstock@Brarian
    @bembrarian digital safety means we are able to seek resources: health, financial etc without domestic violence perps' eyes #critlib
    Wed, Feb 17 2016 02:53:33
  238. thomthomthom
    T. Sullivan@thomthomthom
    @Brarian queer youth too #critlib
    Wed, Feb 17 2016 02:51:21
  239. ComposedCitrine
    CyndeeSturgisLandrum@ComposedCitrine
    A4: whatever we do we can't assume ppl want what we or others prescribe as "help" #critlib
    Wed, Feb 17 2016 02:52:01
  240. bembrarian
    Greg Bem, MLIS@bembrarian
    @ComposedCitrine Good point. This is where diverse perspectives (including, ideally, representation from the homeless) helps. #critlib
    Wed, Feb 17 2016 02:53:04
  241. ProudPoodleMom
    Emily Lofquist@ProudPoodleMom
    A4: Host services onsite (provided by community experts). My lib has vet & senior resource reps avail. monthly for 1on1 assistance #critlib
    Wed, Feb 17 2016 02:58:13
  242. Q5. What can libraries do to better serve homeless patrons?
  243. GinaMurrell1
    Gina Murrell@GinaMurrell1
    OK, final question! Q5. What can libraries do to better serve homeless patrons? #critlib
    Wed, Feb 17 2016 02:51:22
  244. ettaverma
    Etta Verma@ettaverma
    @GinaMurrell1 I bet helping them to get ID would help #critlib
    Wed, Feb 17 2016 02:52:53
  245. davidjseleb
    David J. Seleb@davidjseleb
    @GinaMurrell1 A5: Recognize them. #critlib
    Wed, Feb 17 2016 02:52:58
  246. jessicahochman
    Jessica Hochman@jessicahochman
    In NYC, sleeping was just outlawed on the subway, which imo relies on assumptions abt sleepers similar to those we're discussing. #critlib
    Wed, Feb 17 2016 02:51:37
  247. fiiidget
    S. Hackney@fiiidget
    @jessicahochman I did not know that! I am (too) often sleeping on the subway, but I'm sure I'm not who this is targeting! #critlib
    Wed, Feb 17 2016 02:53:01
  248. GinaMurrell1
    Gina Murrell@GinaMurrell1
    @jessicahochman Wow! Every NYer has fallen asleep on the subway (long day at work, drunk, lack of sleep, etc.) not just homeless. #critlib
    Wed, Feb 17 2016 02:54:31
  249. mauraweb
    Maura Smale@mauraweb
    @jessicahochman Thumbs way down, CUNY students have told me they sleep while commuting on the subway (as we all do, right?). #critlib
    Wed, Feb 17 2016 02:56:57
  250. jessicahochman
    Jessica Hochman@jessicahochman
    @mauraweb imo targeting sleepers is a form of profiling. It's assigning a particular signification to the practice of sleeping #critlib
    Wed, Feb 17 2016 02:59:57
  251. schomj
    Jessica@schomj
    A5 Helping students financially is part of why my boss is pushing the library to play a role in OA textbooks #critlib
    Wed, Feb 17 2016 02:53:27
  252. AprilHathcock
    April Hathcock@AprilHathcock
    A5 Continuing to have these convos. Thinking critically. Acting thoughtfully. #critlib
    Wed, Feb 17 2016 02:53:39
  253. colin_gpe
    Guadalupe Colín@colin_gpe
    in some universities you can get a masters in SW along with your masters in LIS. maybe they should have this option in every uni. #critlib
    Wed, Feb 17 2016 02:53:55
  254. alsnyder02
    Andrea Snyder@alsnyder02
    #Critlib learn about ALL of your community. Constantly work to reduce barriers. Practice empathy. Be kind. Do your best.
    Wed, Feb 17 2016 02:54:18
  255. amelish
    amelish@amelish
    oh the incorrigible humanity... of librarians and our patrons. As it should be #critlib  https://twitter.com/alsnyder02/status/699788424681803776 …
    Wed, Feb 17 2016 02:54:19
  256. alegriarchivist
    Jeanette Wallace@alegriarchivist
    A5 at the very least, offering information about resources that are available to them is important. #critlib
    Wed, Feb 17 2016 02:54:38
  257. thelizbrarian
    Liz McGlynn@thelizbrarian
    A5 whoops I skipped ahead 1. But yeah. 1st off see them as a population w/ needs just like everyone else. Don't "prob patron" them. #critlib
    Wed, Feb 17 2016 02:54:49
  258. ComposedCitrine
    CyndeeSturgisLandrum@ComposedCitrine
    A5: see them. make them visible. understand homelessness is a condition NOT who a person is. engage #critlib
    Wed, Feb 17 2016 02:55:12
  259. bembrarian
    Greg Bem, MLIS@bembrarian
    A5. Great question. Simple & short, but: have more conversations. Be more mindful of what's not being done. #critlib  https://twitter.com/GinaMurrell1/status/699788198063439877 …
    Wed, Feb 17 2016 02:55:33
  260. whippersnapperQ
    Calle Cai@whippersnapperQ
    @bembrarian Yes, re: having conversations. Library can be space where homeless patrons can connect with dignity; creative programs. #critlib
    Wed, Feb 17 2016 02:58:18
  261. foureyedsoul
    Ryan P. Randall@foureyedsoul
    A5 Starting from the position that our unhoused patrons are _patrons_, then figuring out how to work with them for _their_ needs. #critlib
    Wed, Feb 17 2016 02:55:56
  262. Brarian
    SLComstock@Brarian
    @foureyedsoul and "their" needs are *ours*. Seriously. Many are one step away from being there. Empathy key. #critlib
    Wed, Feb 17 2016 03:00:08
  263. foureyedsoul
    Ryan P. Randall@foureyedsoul
    @Brarian Yes! Empathy!! Didn't mean to pose relationship as a simple "us/them," more meant "help patrons act on own behalf" #critlib
    Wed, Feb 17 2016 03:02:38
  264. Brarian
    SLComstock@Brarian
    @foureyedsoul all's good: I am behind you on how challenging our dichotomies are. Keep up the good fight! #critlib
    Wed, Feb 17 2016 03:04:57
  265. kcrowe
    ❄Kate Crowe❄@kcrowe
    A5 Hard question. mpow's vision statement: "grt private uni dedicated to the public good" but outreach is in msw, other acad prog. #critlib
    Wed, Feb 17 2016 02:55:57
  266. cuttingthecheez
    Nisha@cuttingthecheez
    A5. We need to interrogate ourselves & our discourse. Use open-ended ?s. Cater to them instead of making them accommodate to us. #critlib
    Wed, Feb 17 2016 02:56:54
  267. catladylib
    Annie Pho@catladylib
    Also, sorry for tuning in late to #critlib. Looks like @GinaMurrell1 moderated a great chat!
    Wed, Feb 17 2016 02:57:31
  268. Brarian
    SLComstock@Brarian
    oak park last yr staff day domestic shelter was part of community *IN reach*. Very popular among staff cuz we SEE survivors often #critlib
    Wed, Feb 17 2016 02:57:37
  269. ComposedCitrine
    CyndeeSturgisLandrum@ComposedCitrine
    A5: always loved how @davidjseleb handled complaints abt homeless patrons. Forced others 2 acknowledge their humanity #critlib
    Wed, Feb 17 2016 02:58:24
  270. JessicaLColbert
    Jessica Colbert@JessicaLColbert
    A5: Ask about their needs and wants. #critlib
    Wed, Feb 17 2016 02:54:14
  271. AprilHathcock
    April Hathcock@AprilHathcock
    Yes. And then respect them. Don't be patronizng. Maybe they just want a DVD and don't want a social worker. #critlib  https://twitter.com/JessicaLColbert/status/699788919257370625 …
    Wed, Feb 17 2016 02:58:50
  272. oksveta
    sveta@oksveta
    @AprilHathcock :nods: This speaks to how much even "progressive" convos about homelessness rely on stereotypes #critlib
    Wed, Feb 17 2016 03:03:06
  273. ProudPoodleMom
    Emily Lofquist@ProudPoodleMom
    A5: Accept a shelter (or willing organization in community) as their home address for lib card #critlib
    Wed, Feb 17 2016 03:09:06
  274. Wrapping up with thank yous & #critpitches!
  275. GinaMurrell1
    Gina Murrell@GinaMurrell1
    This has been such an incredible #critlib chat that I almost hate to wrap things up. Any final thoughts?
    Wed, Feb 17 2016 02:59:30
  276. cuttingthecheez
    Nisha@cuttingthecheez
    @GinaMurrell1 This was great! Thank YOU! I love having #critlib on the mind :)
    Wed, Feb 17 2016 02:59:57
  277. zinelib
    Jenna Freedman@zinelib
    #critlib pitch--Apply to be the Dean at mpow. I want a #critlib boss at @barnlib.  https://careers.barnard.edu/postings/2020 
    Wed, Feb 17 2016 03:00:08
  278. jessicahochman
    Jessica Hochman@jessicahochman
    Thank you, @GinaMurrell1! GREAT topic, super lively and thoughtful discussion. #critlib
    Wed, Feb 17 2016 03:00:50
  279. colin_gpe
    Guadalupe Colín@colin_gpe
    @GinaMurrell1 #critlib talking about these topics can help bring changes to libraries, however small they may be!
    Wed, Feb 17 2016 03:01:17
  280. alegriarchivist
    Jeanette Wallace@alegriarchivist
    This was my first #critlib chat. And a very important topic.
    Wed, Feb 17 2016 03:01:20
  281. bembrarian
    Greg Bem, MLIS@bembrarian
    @alegriarchivist Hope to see you in a future #critlib. They get better and better!
    Wed, Feb 17 2016 03:01:41
  282. AprilHathcock
    April Hathcock@AprilHathcock
    Great #critlib! Thanks @GinaMurrell1!
    Wed, Feb 17 2016 03:01:29
  283. JessicaLColbert
    Jessica Colbert@JessicaLColbert
    @GinaMurrell1 Excellent #critlib! Gonna really start seeing how I can change things at my academic lib.
    Wed, Feb 17 2016 03:01:50
  284. amelish
    amelish@amelish
    Thanks @GinaMurrell1 & everyone for so much to think on. Good to be back #critlib
    Wed, Feb 17 2016 03:02:15
  285. ComposedCitrine
    CyndeeSturgisLandrum@ComposedCitrine
    Thanks @GinaMurrell1 great #critlib!
    Wed, Feb 17 2016 03:02:34
  286. GinaMurrell1
    Gina Murrell@GinaMurrell1
    Thank you all for participating in tonight's #critlib on serving homeless library patrons! Do we have any volunteers to Storify this chat?
    Wed, Feb 17 2016 03:02:39
  287. oksveta
    sveta@oksveta
    .@GinaMurrell1 I can Storify. It's been a few months since the last time. Thanks for a really great chat! #critlib
    Wed, Feb 17 2016 03:04:10
  288. GinaMurrell1
    Gina Murrell@GinaMurrell1
    @oksveta Thank you! And thanks again everyone for taking time out from your busy schedules to discuss this very important topic. #critlib
    Wed, Feb 17 2016 03:06:56
  289. mauraweb
    Maura Smale@mauraweb
    Such a terrific #critlib chat tonight, thanks so much @GinaMurrell1 and everyone!
    Wed, Feb 17 2016 03:02:40
  290. kellymce
    Kelly McElroy@kellymce
    Hooray for @GinaMurrell1 for moderating an excellent #critlib!
    Wed, Feb 17 2016 03:02:44
  291. AprilHathcock
    April Hathcock@AprilHathcock
    Here's my #critlib #critpitch: Some thoughts on IRB and vulnerable populations (like prisoners & homeless).  https://aprilhathcock.wordpress.com/2016/02/16/some-of-the-trouble-with-irb/ …
    Wed, Feb 17 2016 03:03:08
  292. bembrarian
    Greg Bem, MLIS@bembrarian
    Make sure y'all invite your librarian friends to the next one! The more the merrier at #critlib
    Wed, Feb 17 2016 03:03:08
  293. thomthomthom
    T. Sullivan@thomthomthom
    #critlib thanks for the wonderful convo, lurked and chatted with a classmate as we watched on the IQ Wall
    Wed, Feb 17 2016 03:03:20
  294. Brarian
    SLComstock@Brarian
    Thank you so much for this topic. Soooo real. #critlib
    Wed, Feb 17 2016 03:03:20
  295. pdjewell
    Paul Jewell@pdjewell
    Catch stories now at #critlib on serving homeless library users @GinaMurrell1 steering. ALL #library workers WELCOME  http://critlib.org/serving-homeless-library-users …
    Wed, Feb 17 2016 03:03:53
  296. thomthomthom
    T. Sullivan@thomthomthom
    thank you @GinaMurrell1 for moderating this discussion #critlib
    Wed, Feb 17 2016 03:03:58
  297. ebeaz
    Evan Beazley@ebeaz
    Thanks for such an amazing #critlib tonight. Looking forward to reflecting on the issues that were raised. Can't wait for the next one!
    Wed, Feb 17 2016 03:04:38
  298. kellymce
    Kelly McElroy@kellymce
    Super interested in this -- anyone do this combo? #critlib  https://twitter.com/colin_gpe/status/699788839322161152 …
    Wed, Feb 17 2016 03:05:12
  299. colin_gpe
    Guadalupe Colín@colin_gpe
    @kellymce #critlib if anyone is interested, dominican has this option. I don’t know anybody who’s done it though. :(  http://socialwork.dom.edu/academics/msw-mlis …
    Wed, Feb 17 2016 03:07:54
  300. Brarian
    SLComstock@Brarian
    @GinaMurrell1 You. Are. Awesome! Thank you! #critlib
    Wed, Feb 17 2016 03:05:42
  301. lisalibrarian
    Lisa Hinchliffe@lisalibrarian
    Sorry I missed #critlib; my #critpitch is that we in academia act on fact that some of our students+their families are homeless, hungry, etc
    Wed, Feb 17 2016 03:08:11
  302. lisalibrarian
    Lisa Hinchliffe@lisalibrarian
    And that we acknowledge that some of our staff are too bc wages are low and employment precarious. #critlib  https://twitter.com/lisalibrarian/status/699792429948477441 …
    Wed, Feb 17 2016 03:09:28
  303. Brarian
    SLComstock@Brarian
    Thx @davidjseleb and @ComposedCitrine for fighting good fight. Walk the talk: it is all we can do #critlib
    Wed, Feb 17 2016 03:08:16
  304. Fin.